It has come to our attention that some of our new customers have come to us after falling victim to a less than trustworthy inflatables seller claiming to be operating in the UK
The company claims to offer an infinite range of inflatables at much cheaper rates than other UK companies. Claiming that the zorbs are manufactured in the UK, it is providing customers with low quality inflatable zorbing goods by drop-shipping them directly from the far east leaving the customer with a hefty shipping, VAT and Duty tax bill.
Furthermore due to the low quality of workmanship, when the customer's goods develop faults after just a couple of uses, the company ignores all attempts the customer makes to rectify the problem.
The company in question has taken on a number of guises over the past few years, all using a virtual office as their registered business address and just 1 mobile phone number as the point of contact. (Virtual offices are commonly used to hide the real contact details of the company and its directors).
The victims were also not offered any instructional materials, safety guidelines, insurance or risk assessment templates which they were promised at the point of sale.
We offer a repairs service to not only our own sales customers but to owners of zorbing eqipment purchased from other suppliers. So, if you have fallen victim to this or any similar company and need help getting your damaged or faulty inflatables repaired and back into shape contact our repair centre and we will do our best to get you back in business as soon as possible.
So, no matter who you decide to purchase your Bubble Football / Body Zorbs, water walking balls or bouncy castles from, make sure you get them to address the following points and make sure to get satisfactory responses before you part with your hard earned cash:~
- If they claim to operate multiple sites using the equipment they offer for sale, enquire about seeing the goods in action or at least get the address of the venue.
- Ask if you will be liable for any import duty or taxes. Cheaper suppliers will order the goods from a cheap factory in China and have them drop-shipped directly to your address leaving you with import charges.
- Ask them about their Warranty and/or repairs service
- Registered business address - make sure they are not registered at a virtual office (Companies use these to hide real addresses and contact details in case of legal action)
- Ask to visit their place of business or collect the goods even if you have no intention of doing so.
- Ask if they provide H&S documents including risk assessments, instruction manuals etc. even training sessions before you purchase.